Refund and Cancellation Policy

GEEKZMOO is committed to provide a professional and pleasant service experience to all its customers and we have a transparent and customer friendly policy on refunds and cancellation of any services order.

To initiate any refund you can inform your case to refunds and cancellation department on toll free number 833-282-1656 (10:30 AM EST to 7:30 PM EST Monday to Friday) or write to care@geekzmoo.com.

The standard time to process a refund is within 24 working hours of signing the online refunds agreement however please note most banks take 5 to 7 business days to credit the customer account after we have processed the same.

Customers are advised to read the following carefully before claiming a refund.

For Onsite Support Plans

Onsite service delivery goes through three step process of remote issue diagnosis through phone or remote connection, scheduling an onsite technician and then onsite visit by a technician. Any cancellation request and corresponding refunds would depend on the status and stage of the service delivery process post receipt of order confirmation from the customer.

You can cancel an onsite plan by calling on our toll-free number 833-282-1656 up to six hours before the scheduled appointment. Onsite support plans cannot be cancelled by e-mailing us.

 

Cancellation Type Cancellation Stage Mandatory administrative fee
C1 immediately after placing an onsite service order $29.99
C2 more than 48 hours before the technician’s planned visit $49.99
C3 more than 24 hours but less than 48 hours before the technician’s planned visit $79.99
C4 more than 6 hours but less than 24 hours of technician’s planned visit $99.99

PLEASE NOTE:

  • Onsite Service orders are Service Only Contracts and do not include any parts replacement if any parts are found to be defective.
  • No refunds can be claimed if any change requests are made in less than 6 hours of the technician’s planned visit or during or after the technician’s visit.
  • If you feel that the primary issue reported at the time of service order is not resolved as per your expectation, you can get a revisit arranged by calling us on the toll-free number at no additional cost to you.

For Online Support Plans

Customers can avail refund of services amount excluding any amount paid for software licences such as antivirus or system optimizer or any hardware. The balance amount is refundable if the technicians are not able to address the primary issue reported during the first 15 days of services contract start date.

Cancellation Type Cancellation Stage Mandatory administrative fee
O1 Immediately after buying one time or subscription based services $19.99
O2 If the Primary problem cannot be resolved due to hardware issue, however the technician has worked for more than 30 minutes to identify the problem $29.99
O3 Primary problem is resolved, however remaining period of subscription is not required $99.99
O4 Duration-based services cancelled  after 7 days of first problem resolution $99.99 plus $19.99 x number of months from subscription date.
  • No refund is applicable for one-time support online plans if the technician was able to resolve the concern.
  • Warranty for an online one-time support plan is 7 days from the date of issue resolution. If the same issue reoccurs during the warranty period, it will be fixed free-of-cost.
  • Warranty of a duration-based plan is the duration till the plan stays active with Geekzmoo.
  • If the services included any software or hardware then the same can’t be refunded and shall be charged at following rates:
Software Type Software Description Accounts Payable
System Optimizer PC Optimizing software $59.99
1 Year AV License Antivirus software with 1 Year Validity $79.99
2 Year AV License Antivirus software with 2 Year Validity $139.99
Hardware Printer, PC, laptop, any hardware component Prices listed on Geekzmoo.com

Geekzmoo is an independent, global technical support provider for software related issues in desktops, laptops, and peripherals of all brands. We are not affiliated with any other company in any manner, whatsoever until unless specified on our website. We provide services through our own team of trained, certified and experienced specialists. The brand names, trademarks, logos, company names used in our website belong to their respective owners and are for informational purposes only.

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SUPPORT : 1-833-282-1655 (Toll Free) | BILLING & COMPLAINTS: 1-833282-1656 (Toll Free)